Try this
- Ask whether the person wants listening, ideas, or help with a task before they begin.
- If listening is chosen, use a brief summary or a clarifying question only when needed to follow the account, without turning each sentence into a problem to solve.
A worked example
“Would it help if I just listened for five minutes?”
An invented example to adapt, not a real exchange or a script you have to follow.
Before you leave it here
If you notice a solution forming, keep it to yourself until advice is invited.