Try this
- Confirm the delivery window and whether someone has actually agreed to be present.
- Choose a permitted drop-off or collection fallback and assign missed-delivery follow-up. Do not automatically make the person at home responsible.
A worked example
“If neither of us is home, I’ll arrange collection rather than assuming you can.”
An invented example to adapt, not a real exchange or a script you have to follow.
Before you leave it here
Avoid sharing entry codes in delivery notes unless that is an intentional choice.